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Category: Customer Profitability

Amazon’s Edge: Outspend Competitors To Build Moats

On January 19, 2020 By John In Customer Profitability, Going Digital, Janitorial Supplies Distribution

The online retail giant Amazon took nearly 14 years after its initial public offering to finally report any kind of meaningful profit. This isn’t because there is anything fundamentally wrong with their business model. They …

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We Don’t Have Unprofitable Customers, Just Unhappy Accidents

On June 1, 2019 By John In Customer Profitability, Janitorial Supplies Distribution, Turnarounds

I love a merger. You inevitably hear about all the horrible no-good unprofitable customers you were forced to set free. It’s like the high school reunion, where you discover the math nerd is a bitcoin …

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